Shipping & Returns

Terms and Conditions
* To avoid C.O.D. charges, we invite you to apply for a credit account or pay with a credit card.
* First time orders:
    1) All C.O.D. over $100.00 must go Money Order or Cashiers Check only.
    2) All Credit Card orders must ship to billing address.
* When placing your order, please use product codes.
* All goods are shipped F.O.B. origin.
* A handling fee of $3.00 will be added for all orders under $40.00.
* Truck Deliveries: Please call to arrange special shipments (indoor, front-door, residential, etc.)
* Prices and specifications may change without prior notice.
* Freight charges are non-refundable.
* A fee of $20.00 will be charged for bounced checks.
* In most cases Kosmet ships orders within one day of receiving them, however, depending on the size and weight of items, some orders can take up to one week to ship. If you require immediate service please call 800.487.3590.

Returns
* All returns are subject to a 20% re-stocking fee.
* Returns must be pre-approved, returned within 30 days in the original box and in sellable condition.
* Shipping charges are additional and non-refundable.
* Save all packaging for returns and repairs.
* Damages must be reported at the time of delivery. Loaners are available and free of charge during the warranty period.
    1) All freight charges are at the customer's expense.
    2) A refundable deposit is required.
* For repairs
    1) Please call to obtain a return authorization number before shipping.
    2) Remember to include a check for $75.00 with the equipment as a deposit towards the cost of repairs.

Payment, Pricing & Promotions
We accept all 4 major credit cards: Discover, American Express, Visa & Mastercard

Shipping

We can ship in the United States ONLY. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.